Shipping policy

1. Processing Time

At Urbaneight, we aim to get your gear to you as fast as possible.

  • Orders are typically processed and prepared for dispatch within 1–3 business days after payment confirmation.

  • You will receive a notification once your order has been handed over to our carrier. If there are any significant delays, we will notify you immediately via email.

2. Estimated Shipping Times

Delivery times depend on your location. These estimates include the time once the package has left our facility:

  • The Netherlands: 2–4 business days

  • European Union: 3–8 business days

  • International (Outside EU): 7–14 business days

Note on Oversized Items: Due to the technical nature of our gear, oversized items (such as SUPs, Surfboards, or Bikes) may require specialized freight handling. This can add an additional 2–3 business daysto the estimated delivery time.

3. Shipping Fees & Free Shipping Threshold

Shipping costs are calculated at checkout based on the shipping method and delivery address.

  • Free Shipping: Orders over €100 qualify for free standard shipping.

  • Partial Returns & Thresholds: If a partial return causes the remaining total order value to fall below the €100free shipping threshold, the original shipping costs will be deducted from your refund.

  • Oversized Fees: Large or heavy items may incur additional handling fees due to their size and weight. These will be clearly displayed during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this link to follow your delivery progress in real-time.

5. Customs, Duties & Taxes (International Orders)

For shipments outside the European Union:

  • Customers are solely responsible for any customs duties, import taxes, or brokerage fees imposed by local authorities.

  • These charges are not included in our shipping fees and must be paid by the recipient upon delivery.

6. Delivery Issues & Responsibility

  • Incorrect Address: Urbaneight is not responsible for deliveries that fail due to an incorrect or incomplete address provided by the customer.

  • Refused Deliveries: If a package is refused at the door or not collected from a service point, the original shipping costs and return-to-sender fees will be deducted from your refund.

  • Support: If your order is significantly delayed or arrives incomplete, please contact us promptly at info@urbaneight.shop